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Frequently Asked Questions (FAQ)

General

  • We do not allow the use of clays other than those purchased from the studio. We recycle all of our clay to avoid contamination. If you have projects to bring in from elsewhere, please consult our firing services program.

  • Yes, you can bring your own tools. There are tools available in the workshop, but it's best to use your own for better control of the process. We also sell tools in the boutique if you'd like to buy your own.

  • Private events (birthdays, special celebrations, etc.) can be organized on a flexible schedule. Please contact our team to organize your special day.

  • We recommend that all expectant mothers, over 3 months pregnant, consult their doctor to find out if they can take part in the course, as clay dust can be dangerous if inhaled.

Classes & Workshops

  • All you have to do is be curious and wear clothes that allow you to get dirty. For further information, please consult our studio guide.

  • Children aged 8 to 12 must be accompanied by a parent, who will be responsible for their behavior. Accompanying parents must ensure that their children follow the studio guidelines. They must work together to avoid accidents.

    Teenagers aged 12 to 17 may work alone, with their parents' consent.

  • Yes, all workshop and course prices include a generous amount of materials and instruction fees. It is possible to purchase additional resources at the studio, see our course descriptions for more information.

  • Make sure you can commit to all course dates, but if you have to miss a course, don't stress - we allow one free studio session as a make-up per four-week plus course. If you plan to miss more than one class this session, the next series of classes may be more convenient for you.

    Please see our policies and conditions of service for more information.

  • All workshops (three sessions or less) are non-refundable. For more information on rescheduling your workshop in advance, please consult our policies and conditions of service.

  • Cela dépend de la taille de votre pièce et de la date de fin de votre cours. Le séchage peut prendre de 2 à 7 jours, auxquels s'ajoute la cuisson au four. La majorité des pièces sont prêtes entre 14 et 21 jours après la fin de votre cours.Nous vous enverrons un e-mail lorsque votre œuvre sera prête à être collectée. Nous vous remercions de votre patience, car nous nous efforçons de vous remettre votre œuvre le plus rapidement possible.

Independent Practice

  • Your monthly subscription includes access to a generous supply of materials, glazes, tools and firings. For more information, see the Independent Practice description.

  • In both cases, you choose what you want to create and work at your own pace. With Guided Practice, you can count on the advice, assistance and problem-solving skills of our studio director, making it the ideal option for challenging projects. For more information, visit the Independent Practice information page.

  • If you have a project from another studio and would like to use it with us, please follow our guidelines for firing services. Otherwise we run the risk of dangerous accidents, such as overfiring or damaging elements in the kiln.

  • No problem at all. Send us a message via our contact form and we'll be happy to help you as soon as possible.

Firing Services

  • At the moment, we only offer Bisque firing at Cone 06 and Glaze firing at Cone 6.

    We have size restrictions of 7“ high x 12” wide. If your work exceeds this, we will charge you for an additional full shelf.

    For bisque firings, we limit the number of stacked pieces to a maximum of 3 in order to respect height constraints and guarantee the safety of your work.

    All pieces must be cleaned at the base of all traces of glaze (¼ inch). If the piece's glaze runs onto the shelf, you'll have to pay the cost of the shelf.

  • We offer a one-hour glazing course during which you will learn how to use our studio-made glazes.

    If you are already a member of the studio, you can reserve your time at an hourly rate to glaze your work.

    If you like our glazes but don't have the time to glaze, we can glaze your pieces for you on an hourly basis.

    Drop-off andlpeck-up times will be communicatad to you through email, so please bring your proof of firing approval.

  • Votre travail doit être complètement sec et prêt à être cuit lorsqu'il est déposé. Les délais de cuisson peuvent varier en fonction de la quantité de travail dans l'atelier.

    Le paiement doit se faire par carte de crédit uniquement au moment du dépôt.

    Une fois la cuisson faite, vous recevrez un courriel pour que vous puissiez récupérer vos pièces.

    Atelier Cône10 n'est pas responsable des fissures, explosions ou accidents qui pourraient se produire lors de la cuisson. Tout dommage à nos plaques de cuisson ou équipement entraînera des frais minimums de 30$. Nous nous réservons le droit de ne pas accepter de faire la cuisson.